Refund policy
RETURNS & REFUNDS POLICY
Last updated: August 21, 2026
Please review the following terms before placing your order.
RETURNS
Return requests may be submitted within 14 days of delivery.
To be eligible for return, the product must be unused, unassembled, complete, in its original condition and in its original packaging. All accessories, manuals, documentation and proof of purchase must be included.
Return authorization is required before sending any item back. To request a return, email info@mercedesbaby-usa.com with your order number and reason for return.
Customers are responsible for return shipping costs unless the item received is defective, damaged in transit or incorrect.
NON-RETURNABLE ITEMS
- Customized or personalized products
- Gift cards
- Products that have been used, assembled, altered or damaged after delivery
- Products returned without their original packaging or required contents
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order upon delivery. If an item arrives damaged, defective or incorrect, notify us within 5 days of delivery and include photographs of the product, packaging and shipping label.
If the claim is approved, Mercedes-Benz Baby USA will arrange the return and cover the associated return shipping costs.
REFUNDS
After the returned product is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method within 10 days of approval. Additional posting time may vary by bank or payment provider.
Original shipping charges, if any, are non-refundable.
CONTACT US
For questions about returns or refunds, contact Mercedes-Benz Baby USA at info@mercedesbaby-usa.com.